Politique d’expédition

We are committed to delivering your skincare products quickly, safely, and with care.  Please review our shipping policy below:

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🕒 Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email.

• You will receive another notification when your order has shipped.

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📦 Shipping Rates & Delivery Estimates

We currently ship domestically and select internationally. Shipping rates are calculated at check out.

Shipping costs are calculated at checkout based on order weight and location.

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🌍 International Shipping

• We offer international shipping to select countries.

• Customers are responsible for any customs and import duties that may apply.

• Shobi Glow is not responsible for delays due to customs.

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🚫 Shipping Restrictions

• We do not ship to P.O. boxes (if applicable).

• Certain products may be restricted from shipping internationally due to ingredient regulations.

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📬 Order Tracking

Once your order has shipped, you’ll receive a confirmation with tracking information. You can track your package using the provided link.

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🧴 Lost or Damaged Items

• If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery at shobiglow7@gmail.com with your order number and photos (if applicable).

• We will work with you to resolve the issue quickly—whether by reshipping or refunding your item.

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✏️ Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders sent to incorrect or incomplete addresses.

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❓ Questions?

If you have any questions about your order or shipping, feel free to reach out at shobiglow7@gmail.com. We’re here to help!